Automated phone system for National Health Insurance
Overview
The National Health Insurance Qualification Section of Itabashi Ward has an automated phone system for general questions, such as joining or leaving National Health Insurance. Callers hear voice guidance and choose the number for their question. Depending on the choice, the system answers by voice, sends a text message with the link to the web page or e-application, or transfers the call to a staff member. It gives general information only: cases that need an individual judgement are not handled. Transfers can be delayed when lines are busy, so call again later if needed.
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Other guides in this topic
Health insurance and pensionJoining national health insuranceGuide Health insurance and pensionLeaving national health insuranceGuide Health insurance and pensionFuneral benefit for people under 75GuideHow to apply
- Call 03-3579-2406.
- Follow the voice guidance and choose the number for your question.
- To reach a staff member, call the main number 03-3964-1111 and ask for the National Health Insurance Qualification Section.
Where
- Automated system: 24 hours a day, 365 days a year
- Staff: Mon–Fri 8:30–17:00, not on Saturdays, Sundays or holidays
- Tuesdays: staff until 19:00
- Second Sunday of the month: 9:00–17:00
Contact
National Health Insurance Qualification Section
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